"Whatever the future of technology holds, Ventec will always deliver." Guided by this
ethos, Ventec maintains customer relationships with a focus on customer satisfaction and
quality first. We serve a global customer base of approximately 447 companies and keep
communication channels open to remain a trusted partner. The Company has established
a Customer Satisfaction Control Procedure and a Customer Complaints Handling
Procedure for employees to follow. To raise satisfaction, we maintain frequent, proactive
engagement, assign dedicated contacts to understand needs, and develop corrective
solutions for issues identified by customers so as to enhance service quality.
In 2024, there were 12 customer-complaint cases, a 20% reduction year over year. Most
involved quality or packaging/transportation matters, and 100% were resolved. To build
long-term relationships and expand our core product lines, we will continue to intensify
the development and introduction of new raw materials to secure the key technologies
our customers require.
Ventec is committed to maintaining strong customer relationships and regards customer satisfaction as a key indicator of service quality. To this end, we have established a comprehensive customer-satisfaction survey mechanism to regularly understand customer needs and expectations and to drive continuous improvement in our products and services. To ensure the survey's effectiveness and appropriateness, we apply differentiated survey frequencies by customer type and compile a composite score consisting of 40% from survey results and 60% from internal statistical monitoring data. The 2024 results are summarized in the tables below. Through ongoing surveys and data analysis, the Company will continually enhance the quality of our customer service, grow together with our customers, and forge closer partnerships.
